Re: [technology-pmc] Zoom account options

[Kevin Sutter <kwsutter@xxxxxxxxx>]

Hi Gunnar,

I've done some experimenting and further reading...

It seems that only the Host can record, or can grant permission to record (although I couldn't get this latter item to work -- I had to grant Host access to allow recording).  The URL you referenced above is a bit misleading.  It sounds like anybody can record, but later in that post, it's quite clear that only the Host or a proxy can record:
https://support.zoom.us/hc/en-us/articles/201362473-Local-Recording

Starting a Local Recording

The host must record the meeting or grant a participant the ability to record.

It also looks like only the Host or a proxy can mute individual phone lines, per the URL you referenced:

How To Mute Participants in Zoom

In order to mute participants in Zoom you need to either be the host or cohost of a meeting. As the host or cohost of a meeting, you can mute one, or all participants.

One alternative is to configure the meeting to automatically mute participants when they enter the call.  At least this would require an explicit action by the user to participate, and it might prevent an errant caller from accidentally disrupting one of our calls per my earlier example.  Since we all share this account, would you be okay with that type of change?

I'll continue experimenting, but it seems that having a Host dial into the meetings is the only way to allow some of these operations.  If you have other suggestions, I'm willing to try.

Thanks!

Kevin

On Thu, Aug 23, 2018 at 10:56 AM, Kevin Sutter <kwsutter@xxxxxxxxx> wrote:

This is strange, Gunnar.  I see by your posted URLs that we should be able to do this, but this hasn't been our experience...  Let me experiment a bit more and I'll get back with you.  Thanks for the quick reply!

--  Kevin

On Wed, Aug 22, 2018 at 4:38 AM, Gunnar Wagenknecht <gunnar@xxxxxxxxxxxxxxx> wrote:

Hi,

> 1)  Can we mute lines?  During one of our calls this week, one of the callers had tremendous noise in the background.  And, he wasn't responding to us, so we couldn't get his attention.  We couldn't find the option to override his setting and mute his call.

I think this should be supported in Zoom. A quick search brought up this:
https://campuspress.yale.edu/libraryitnews/2018/01/23/tech-tip-muting-participants-in-zoom/

There are also a few items in the Zoom knowledge base. Can you give those a try as well?

> 2)  Concerning recording...  Are only hosts of the meetings allowed to record?  J

According to the docs, anyone should be able to record meetings locally:
https://support.zoom.us/hc/en-us/articles/201362473-Local-Recording

I checked the settings and we have that enabled. Thus, no password sharing should be necessary.

-Gunnar
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