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Re: [aperi-dev] Tool Support
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Hi Tom, I think it is a good idea to make it more clear to have community
members be aware of the support from Aperi. Can we schedule a time this
week to discuss the necessary changes to make this happen.
Hans H. Lin, Tivoli SAN Software Development
IBM Almaden Research Center, California
Phone: 408-927-2286, Fax: 408-927-2040
email: linh@xxxxxxxxxx
Tom Guinane/San
Jose/IBM@IBMUS
Sent by: To
aperi-dev-bounces aperi-dev@xxxxxxxxxxx
@eclipse.org cc
Subject
02/27/2008 09:27 [aperi-dev] Tool Support
AM
Please respond to
Aperi Development
<aperi-dev@eclips
e.org>
I have had three separate instances in the last two days of users
contacting me directly to obtain support for tools. They have downloaded
one of our offerings, have had some difficulty using it and did not know
who to contact for support. My assumption has always been that if folks
have problems with our tools, they would send email to aperi-dev. However,
in reviewing our home and download pages, it wasn't apparent to me that we
explicitly point people to the mailing list for support. This may be part
of the reason why the ratio of our downloads to the users we hear from is
low. I suspect the mailing lists we consider business as usual are foreign
to many users. Given they don't know where to turn to for help, many users
may give up.
I suggest we have a small campaign to beef up our web pages and
documentation to clearly let users know how to obtain help when they run
into problems. The easier we make it, the better chance we have of hearing
from them. Comments?
Cheers, Tom
___________________________________________
Tom Guinane Aperi Project Lead IBM ARC 408-927-2104
guinane@xxxxxxxxxx http://www.eclipse.org/aperi/
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