Flash Tutorials (VTP 2.0)
An application example that provides touch-tone access to a database of Presidential information. Upon calling the application, enter the number of the President you'd like to know about. A DTMF grammar accepts this input; the database is queried, and then a few, very basic facts about the selected President are read back.
** This demonstration illustrates the use of fields, database queries, and comparison blocks (control logic).
This demonstration explores how easy it is to add customized differentiation to your call flow. The first demo is expanded to include two alternate methods of contacting the service, one for Democrats and one for Republicans. Prompts and control logic are quickly modified to customize the experience for the various callers. Effectively, this creates 3 different IVR's -- the original and the two customized versions -- with one call flow.
** This demonstration illustrates the use of branding as well as multiple, differentiated entry points into an IVR.
This demonstration illustrates the quickness and ease with which an application can be developed; it begins with creating the project and ends with a phone call. The application handles call routing for a small company; it offers technical support for each of its 3 products, a customer service agent, and a sales representative. Once the selections are made, the caller is transferred to the appropriate resource.
** This demonstration illustrates the implementation of menus and the speed with which a fully functional application can be created.