SUPPORT

Professional Support

Open-source software is free of licensing fees. Furthermore, it is easy to adapt and enhance with new features. Nevertheless, using open-source frameworks is not free.

Like in closed-source software, not everybody is an expert for every framework. The total cost of ownership also includes training, adoption, enhancement and maintenance of a framework. It might take significantly more time for somebody new to the project to extend a certain feature than for the person who is familiar with the framework. Furthermore, software has to be maintained.

Even if this can be done literally by everybody for open-source software, a professional maintenance agreement with fixed response times is often mandatory in an industrial setting to ensure productivity. EclipseSource employs several EMF Client Platform committers and offers professional support and training.

LEVEL OF ACTIVITY

The following stats provided by Ohloh provide an impression about the level of activity of the project: