Chapter 9. Support

Issues
General Support, Questions and Discussion
View Existing Bugs and Feature Requests
File a Bug
Discuss AMP Development and Project
Other Contacts
Professional Support
Media and Private Communications
Get Involved

Issues

Eclipse and the AMP project have a mandate for open communication. Please note that unless you are a customer of an AMP project contributor we will not respond to direct requests for support. We will make every effort to support your use of AMP in the following ways:

General Support, Questions and Discussion

The Agent Modeling Platform Newsgroup is the place to discuss or get support for any of the Eclipse AMP tools. Don't hesitate to ask questions about model implementation or bring up more general topics for discussion.

View Existing Bugs and Feature Requests

If you have a problem or idea for improvement, there's a good chance that its already been discovered. To avoid duplication, please check the current bugs before filing a new bug report or feature request.

Search Existing Bugs

File a Bug

This may sound obvious, but if something doesn't work as it should, the only way that we're going to find out is if someone reports it. All AMP related bugs or feature requests should use the Eclipse Bugzilla.

File a Bug or Feature Request

Discuss AMP Development and Project

All discussion about software development, design and project management issues take place on the AMP dev-list. If you're interested in contributing to the AMP project, this is a good place to contact us. https://dev.eclipse.org/mailman/listinfo/amp-dev.

Other Contacts

Professional Support

The AMP project developers -- among the most experienced developers of agent models and tools anywhere -- are naturally the best source for Agent Modeling development, support and training. Please feel free to contact the project lead or other project contributors directly to discuss professional support options.

Media and Private Communications

For project related but non-public communications such as media enquires or potential project sponsorship, please contact Miles Parker, the Eclipse AMP project lead, at amp_enquiry@metascapeabm.com. (Requests for support and other communications to this address will be ignored.)

Get Involved

If you find this tool valuable, please be aware that most of its development occurred through volunteer contributions from individuals and companies that have received no direct funding. You can support continual development efforts financially by purchasing related software tools from companies and organizations that help develop it, including funding for developer time in grant proposals. You can support the Eclipse platform in general by becoming a member organization of Eclipse. But the most important thing that you can contribute is your own time and enthusiasm, either through directly contributing to AMP or by promoting its use in blogs and other social media. For more detailed information about contributing to AMP, please see our wiki.